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Culture Assessment


Understanding culture to drive better care.

In today’s complex healthcare landscape, organisations are increasingly recognising that culture is not a soft issue – it’s a strategic one. Whether you’re looking to improve outcomes for those accessing care, staff wellbeing or system-wide collaboration, understanding the culture within your organisation or across your system is a vital first step.

That’s where our Culture Assessment Tool (CAT) can help. It’s an evidence-based diagnostic designed to help health and care organisations gain fast, reliable insights into organisational culture –  what is working well and the areas that need to change.

Whether you’re leading a trust-wide transformation or focusing on a single department within your organisation, we provide the clarity and support you need to move forward with confidence, even across large or dispersed teams.

Why start with a culture diagnostic?

Our culture diagnostic is designed to help you take that all-important first step: understanding what it’s really like to work across your teams, departments, or system.

What you might be looking for…

  • A clearer picture of how things really feel on the ground
  • A way to spot what’s working well – and where things might need attention
  • A starting point for improvement that’s rooted in real experiences
  • A way to connect values and behaviours with the care you want to deliver

And what might be your concerns.

  • “What if we uncover things we’re not ready for?”
  • “Will people feel safe to speak honestly?”
  • “Do we have the time and capacity to act on what we learn?”

These are valid questions.

That’s why our culture assessment is designed to be supportive, completely confidential and evidence-based. It gives you a snapshot – not a judgement – and helps you move forward.

It’s not about having all the answers. It’s about starting with insight – so you can begin the right conversations, in the right way.

Discover the Culture Assessment Tool

The Culture Assessment Tool (CAT) is a fast, reliable way to understand the cultural dynamics within your organisation. It evaluates nine key dimensions proven to influence organisational performance, care quality and client satisfaction:

  • Values
  • Vision
  • Goals and Performance
  • Quality and Innovation
  • Team Working
  • Compassionate Care
  • Compassionate Leadership
  • Collective Leadership
  • Equality and Inclusion

Each assessment is anonymous and confidential, encouraging honest feedback and enabling meaningful insights. Results are analysed and presented in a detailed report — giving you a clear foundation for action. Our culture assessment typically takes around three months from start to finish.

Why partner with us?

Evidence-based insight

Built on over 20 years of research by Professor Michael West and colleagues, the CAT provides a robust foundation for culture change.

Tailored for all shapes and sizes

Designed specifically for NHS and care settings, with versions for both large systems and smaller organisations or departments.

Snapshot or comparative analysis

Gain a clear snapshot of your current culture, track progress over time and compare across services or locations.

Ready to take the first step?

Drop us a line – we’re here to help.