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A multi-layered approach to improving team effectiveness in a large and diverse NHS Trust

Organisation

Central and North West London NHS FT

A multi-layered approach to improving team effectiveness in a large and diverse NHS Trust

Impact

CNWL is a large and diverse organisation, providing health care services for people with a wide range of physical and mental health needs. It serves a population of 3 million people from 150 different sites, as well as in people’s own homes.

A multi-layered approach allows CNWL to support teams and team leaders using a combination of different tools and programmes according to their needs.

“Applying team-based working tools and principles and investing in support for leaders and teams remains a priority within the Trust, and the best outcomes come from adapting the approach to ensure the maximum ‘ripple effect’ across our organisation,” says Syena Skinner, Associate Director of Recovery, Inclusion and Development.

“Ultimately investment in our teams leads to better outcomes for our clients and patients.”